Privacy Policy

• Your name, mobile number and (if you give it) email address.
• Your property address and driveway details: surface, size, slope, hazards and access notes, and photos we take before and after a visit.
• Hazard photos you choose to send us, at sign-up or in your account, to show the crew what to watch out for. Your browser removes the hidden details a camera saves in a photo (such as location) before sending when it can; a photo it can’t convert (some iPhone HEIC photos in other browsers) is stored as you sent it. Only our team and you can see your photos; they are never public.
• Your service choices: snow trigger, whether we come automatically or ask first, and your texting hours.
• Whether you agreed to text messages, the exact wording you agreed to, and when and from what internet address you agreed.
• Messages you send us and the texts we send you, with delivery status.
• Payments and charges for your account. Card details are handled by our payment processor (Stripe); we never see or store your full card number.
• Basic technical records: sign-in times, the device type your browser reports, and internet addresses, used for security and to stop abuse.

• To provide the service: price and schedule visits, ask for and record your approvals, do the work, and send receipts and invoices.
• To contact you about your service, by phone, email or, if you agreed, text message.
• To sign you in with one-time codes and keep your account secure.
• To keep accurate business and tax records.

We do not sell your personal information, and we do not use it for advertising.

We never share or sell your mobile number or your text-message opt-in data to third parties or affiliates for their marketing or promotional purposes.

Text-message consent is optional and is never a condition of signing up or buying service. If you agree, we text you sign-in codes you ask for, storm offers and confirmations, and notices about your account. Message frequency varies with the weather. Msg & data rates may apply. Reply STOP to any text to opt out, or HELP for help. See the SMS terms.

Only the service providers we need to run the service, and only for that purpose:

• Our text-message provider (Twilio), to deliver texts.
• Our payment processor (Stripe), to take payments.
• Our hosting provider, which stores the app and its data.

They may use your information only to provide their service to us. We also disclose information if the law requires it, or to protect our customers, crews or property.

We keep account, job and payment records for as long as you are a customer and afterwards as long as we need them for tax and accounting. Sign-in codes expire after 10 minutes. Hazard photos stay while you are a customer, and you can remove them yourself in your account at any time. If we decline a sign-up request, the photos sent with it are deleted when we decline it. You can ask us to delete your information; we will delete what we are not required to keep.

• Stop texts at any time by replying STOP. Reply START to turn them back on.
• See and change your preferences in your account, or ask us to correct or delete your information.

Sign-in codes and session tokens are stored only as one-way hashes, access to each account is limited to its own records, and every change to money, jobs and preferences is logged. No system is perfectly secure, but we work to protect your information.

The service is for adult property owners and residents. We do not knowingly collect information from children under 13.

If we change this policy we will update the date above, and tell you directly about any important change.

• Phone or text: (419) 304-7532
• Email: [email protected]