Terms of Service

• Signing up sends us a request. You become a customer only when we accept it, after we have talked to you.
• You choose when we come (your snow trigger) and whether we come automatically or ask you first. You see the price before each visit, and you can change your choices in your account.
• We may hold or skip a visit when conditions are unsafe for our crew or equipment. You are not charged for a visit we do not make.

• Each season starts with a prepaid credit. Each completed visit is charged against it at the price you were shown.
• If the credit runs out, further visits are billed on a monthly invoice.
• How any credit left at the end of the season is handled will be confirmed to you in writing before the season starts.
• Payments are processed by Stripe. Nothing is charged when you sign up.

You sign in with your mobile number and a one-time code. Keep the codes to yourself. Tell us right away if you think someone else has used your account.

• Program: Nexum Snow service texts, sent by Nexum Computing Solutions LLC.
• What we text: sign-in codes you ask for, storm offers and visit confirmations, and notices about your account (receipts, invoices, schedule or safety changes).
• How often: message frequency varies with the weather: none on dry weeks, several during a storm.
• Cost: Msg & data rates may apply. We do not charge for texts.
• Opt out: reply STOP to any text. We confirm once and send nothing more. Reply START to opt back in.
• Help: reply HELP, call or text (419) 304-7532, or email [email protected].
• Consent is optional: agreeing to texts is not a condition of signing up or buying service. Without it we call or email you instead.
• Privacy: we never share or sell your mobile number or text opt-in data to third parties or affiliates for marketing. See our Privacy Policy.
• Carriers are not liable for delayed or undelivered messages.

Snow and ice are unpredictable. We do our best to come when you asked, but we cannot promise exact arrival times or that surfaces stay free of snow or ice after a visit. If something is damaged during a visit, tell us and we will look at it with you.

You can stop service at any time by contacting us. We can end service with notice, for example for non-payment or unsafe conditions.

If we change these terms we will update the date above, and tell you directly about any important change.

• Phone or text: (419) 304-7532
• Email: [email protected]